Leadership and Management Development
This hands-on session has a focus on situational leadership, a practical
tool for every day leadership and management. Discover the four stages of
the growth and development of a leader and a team on the way to peak performance.
One of the greatest challenges as a leader or coach is the development of
others. Discover numerous practical applications with game-based components
that guarantee involvement and learning.
Discover how strategy is linked to tactics and build a strategic planning
process that includes a vision of the future, a mission statement, core
values, driving forces, positioning, strategic goals, SMART objectives,
and action planning for success.
Discover the three keys to influencing others. Learn specific language
and non-verbal tools to build trust and improve your communications skills.
Learn how to defuse any difficult situation and how to make the most out of
mistakes and problems to create positive working relationships. Develop useful
techniques for making others more responsive to you and your communications
efforts both personally and professionally!
Experience how to become more versatile in conflict management techniques.
Discover how conflict can be both "good" and "bad" and learn how to expand
your choices when responding to conflict. Explore the six primary causes of
conflict and find out how to identify them easily. Learn the five major conflict
management styles, and assess your own preferred style.
Discover three main internal motivators that drive your behaviors, performance,
and the performance of others. Identify key motivational techniques you can use
to tap into the five key external motivators...the Satisfiers! Discover strategies
for making people more motivated and productive.
Discover how to develop your problem solving and decision making skills. Participants
will learn the four key elements of critical thinking, the three key elements of
creative thinking, and will apply these elements to personal and professional
situations. Learn specific techniques to guide people through higher levels of
understanding to comprehension and influence.
Learn the six stages of change and why people resist change. Identify moments of
truth with both internal and external customers and key result areas for improvement.
Develop action plans to measure and exceed expectations Discover the fundamentals of
quality and learn assessment tools you can use to assess your organization's commitment
to and readiness for quality.
Discover time wasters and time savers and plan how to manage your time for the highest
and best uses. Assess your stress levels and discover strategies for handling stress.
Practice three key methods for managing stress successfully and living a happier, healthier,
more productive life.